Welcome to LULUR

These terms and conditions outline the rules and regulations for the use of Lulur Website.

Contact phone: +1 888 5088350.

LULUR (“we,” “our,” or “LULUR”) offers a service that allows you to rent evening dresses and accessories (“Products”) from various brands, with the option to purchase the products you rent. The following Terms of Service (“Terms”) between you (“you” or “your”) and LULUR describe the terms and conditions on which you may access and use the LULUR website located at trylulur.com, or the LULUR iOS and Android mobile apps (collectively, the “Site”), and related services, including product rental subscription and sales services (collectively, the “Services”). Please note that your use of the Services constitutes your agreement to follow and be bound by these Terms. If you do not agree to these Terms, please do not use the Services.

THESE TERMS CONTAIN A MANDATORY ARBITRATION PROVISION THAT, AS SET FORTH IN SECTION 20 ENTITLED “ARBITRATION AGREEMENT” BELOW, REQUIRES YOU TO ARBITRATE CLAIMS YOU MAY HAVE AGAINST RISEFFECT LLC ON AN INDIVIDUAL BASIS, MEANING YOU CANNOT BRING CLAIMS AGAINST RISEFFECT LLC IN COURT, AND CONFIRMS YOUR AGREEMENT TO A CLASS ACTION WAIVER IN ARBITRATION. IT AFFECTS YOUR LEGAL RIGHTS. PLEASE READ IT CAREFULLY.

Account and Registration

If you wish to use the Services, you must open an account with us and provide the required information. By creating an account and subscribing to the Services, you represent and warrant that: (i) you are at least 13 years of age; (ii) you are subscribing from the United States and maintain a physical and postal mail address in the United States; (iii) you are entering into the subscription service for personal use, not for commercial or resale purposes; (iv) you are using your actual identity; (v) you have provided only true, accurate, current, and complete information; and (vi) you will maintain and promptly update the information you provide to keep it true, accurate, current, and complete. You understand and agree that we may deny access to the Services or terminate your subscription without notice, for any conduct that we, in our sole discretion, believe violates these Terms, including your representations and warranties in this section.

You further agree to maintain the strict confidentiality of your account issued to you for your use of or access to the Services or any portion thereof, and you agree not to allow any other person or entity to use any username(s) that are issued to you. You shall be responsible for all activity that occurs under your account. We cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations. All information provided to us will be used in accordance with our Privacy Policy.

Program Information

LULUR customers can select up to six evening dresses and accessories from our catalog for a one-time rental. Each selected set will be compiled into a “Box” that we send to the customer. Customers can add any number of additional accessories available on the website to their order. The cost of each additional accessory will be determined according to the prices listed on the site. All rented items are subject to our return policy and must be returned to complete the rental process.

Payment and Billing

To rent Products, you must provide a valid debit or credit card (“Payment Method”). LULUR does not accept prepaid cards, such as gift cards or merchandise credits, as payment. By providing a Payment Method, you authorize us to charge for the rental of Products as well as for any additional selected items in accordance with the prices listed on the website. You remain responsible for any uncollected amounts. If a payment is not successfully settled due to expiration, insufficient funds, or other reasons, and you do not cancel your order, we may suspend the execution of your order until we have successfully charged a valid Payment Method. You can update your Payment Method at any time by logging into your account. We may also update your Payment Method using information provided by payment service providers, such as a new expiration date or credit card number.

Returns

With each set we send you, we will include return packaging, which you must use to return all the dresses from that set after their use. The cost of the return will be covered by the company using the provided return packaging and label. Returns via alternative shipping methods will not be covered by the company.

You may keep your dresses for up to four days from the date of receipt to use them for your events. However, to receive your next set of dresses, you must return the current set in undamaged condition within these four days. Dresses are considered returned when we receive them in undamaged condition. If you fail to return all or part of the dresses within the specified time, we may charge a fee for additional rental days. In the event of damage, you must contact the customer support team within 48 hours of receiving the dress.

Rental and Usage Terms

from our catalog. The rental cost for each dress will be listed on the website and depends on various factors, including its condition and popularity. The rental period is four days, starting from the date the dress is received, allowing you to use it for scheduled events. Dresses rented are not for purchase and must be returned in a condition suitable for further rental.

You are responsible for returning all rented dresses within the specified period. When renting any dresses, you are also responsible for paying all applicable rental taxes, where we are required to collect and remit such taxes. We reserve the right to refuse rental of a dress at our sole discretion.

Rental Cancellation

You may cancel your order at any time by logging into your account and selecting “Manage Order.” After placing an order, you can cancel the rental without penalty until the dresses are shipped. Once the dresses have been shipped, cancellation will not be possible as the dress may be needed by other customers.

If you decide to cancel your order, you must do so before the dresses are shipped to avoid being charged for the rental. If the dresses have already been shipped and you have not notified us of the cancellation before they are sent out, you will be charged the full cost of the rental. If you have any issues or problems related to your order, please contact our customer support team for possible assistance or resolution.

Changes to Rental Pricing

We reserve the right to change the services, adjust pricing for the services or any components thereof at any time at our sole and absolute discretion. If you do not agree with any changes we make, you may cancel your rental. Any price changes or changes to your rental terms will take effect following notice to you, and your continued use of the service without cancelling will be deemed acceptance of the changes.

Returns

Dresses sent to you for rental can be returned if they do not meet your expectations. You must return the dresses within four days of receiving them. The dresses must be returned in the same condition they were received, undamaged and without signs of wear.

Title and Risk of Loss

The title to each dress in your set remains with us until the end of the rental period. The risk of loss transfers to you upon delivery of the dress by a common carrier. For returns from you to us, the risk of loss transfers back to us upon our receipt of the returned dress from a common carrier.

Communications

By subscribing to our services, you agree to receive emails related to LULUR’s services, including marketing emails. We may also offer you the option to opt-in to receive other marketing communications from us at the time of registration.

You agree to receive recurring automated promotional and personalized marketing text messages (e.g., cart reminders) from LULUR, including text messages that may be sent using an automatic telephone dialing system, to the mobile phone number you provided at registration or any other number you designate. Consent to receive automated marketing text messages is not a condition of any purchase. Message and data rates may apply.

The frequency of messages will vary. LULUR reserves the right to alter the frequency of messages sent at any time, to increase or decrease the total number of sent messages. LULUR also reserves the right to change the short code or phone number from which messages are sent, and we will notify you when we do so.

Not all mobile devices or handsets may be supported, and our messages may not be deliverable in all areas. LULUR, its service providers, and the mobile carriers supported by the program are not liable for delayed or undelivered messages.

You also agree to our LULUR Terms of Use and LULUR Privacy Policy.

Help

Text the keyword HELP to our number to receive customer care contact information.

Customer Support

If you are experiencing any problems, please visit our Contact Us page and submit the form with details of your issue or support request, or email [email protected].

Contact Information

This message program is a service of LULUR, 1102 Jefferson Street, Hollywood, FL-330019

Resolution of Disputes

 1. General. In the interest of resolving disputes between you and LULUR in the most expedient and cost-effective manner, you and LULUR agree that any dispute arising out of or in any way related to these messaging terms and conditions (“Messaging Terms”) or your receipt of text messages from LULUR or its service providers will be resolved by binding arbitration. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. This agreement to arbitrate disputes includes all claims arising out of or in any way related to these Messaging Terms, or your receipt of text messages from LULUR or its service providers whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of when a claim arises. YOU UNDERSTAND AND AGREE THAT, BY AGREEING TO THESE MESSAGING TERMS, YOU AND LULUR ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION AND THAT THESE MESSAGING TERMS SHALL BE SUBJECT TO AND GOVERNED BY THE FEDERAL ARBITRATION ACT.

 2. Exceptions. Notwithstanding the above, nothing in these Messaging Terms will be deemed to waive, preclude, or otherwise limit the right of you or LULUR to: (i) bring an individual action in small claims court; (ii) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (iii) seek injunctive relief in aid of arbitration from a court of competent jurisdiction; or (iv) file suit in a court of law to address an intellectual property infringement claim.

 3. Arbitrator. Any arbitration between you and LULUR will be governed by the Federal Arbitration Act and the Commercial Dispute Resolution Procedures and Supplementary Procedures for Consumer Related Disputes (collectively, “AAA Rules”) of the American Arbitration Association (“AAA”), as modified by these Messaging Terms, and will be administered by the AAA. The AAA Rules and filing forms are available online at www.adr.org, or by contacting LULUR +18885088350. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement.

      4. Notice; Process. If you or LULUR intend to seek arbitration, then the party seeking arbitration must first send a written notice of the dispute to the other party by U.S. Mail (“Notice”). The address for LULUR for Notice is: 1102 Jefferson Street, Hollywood, FL-330019

Attention: Chief Executive Officer. The Notice must: (i) describe the nature and basis of the claim or dispute; and (ii) set forth the specific relief sought (“Demand”). You and LULUR will make good faith efforts to resolve the claim directly, but if you and LULUR do not reach an agreement to do so within 30 days after the Notice is received, you or LULUR may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by you or LULUR must not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any.

(e) Fees. If you initiate arbitration in accordance with these Messaging Terms, LULUR will reimburse you for your payment of the filing fee, unless your claim is for more than $15,000, in which case the payment of any fees will be decided by the AAA Rules.

If the claim is for $15,000 or less, you may choose whether the arbitration will be conducted: (i) solely on the basis of documents submitted to the arbitrator; (ii) through a non-appearance based telephone hearing; or (iii) by an in-person hearing as established by the AAA Rules. If the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the AAA Rules. In that case, you agree to reimburse LULUR for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based. You and LULUR agree that such written decision, and information exchanged during arbitration, will be kept confidential except to the extent necessary to enforce or permit limited judicial review of the award. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees or expenses at any time during the proceeding and upon request from you or LULUR made within 14 days of the arbitrator’s ruling on the merits.

      5. No Class Actions. YOU AND LULUR AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and LULUR agree otherwise in a signed writing, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.

     6. Modifications to this Arbitration Provision. Notwithstanding anything to the contrary in these Messaging Terms, if LULUR makes any future change to this arbitration provision, other than a change to LULUR’s address for Notice, you may reject the change by sending us written notice within 30 days of the change to LULUR’s address for Notice, in which case this arbitration provision, as in effect immediately prior to the changes you rejected, will continue to govern any disputes between you and LULUR.

    7. Enforceability. If an arbitrator decides that applicable law precludes enforcement of any of the limitations of subsection (f) above (addressing class, representative and consolidated proceedings) as to a particular claim for relief, then that claim (and only that claim) must be severed from the arbitration and brought in court. If any other provision of these Messaging Terms is found to be unenforceable, the applicable provision shall be deemed stricken and the remainder of these Messaging Terms shall remain in full force and effect.

Colors and Styles

We have made every effort to display the colors and styles of the products shown on our site as accurately as possible. However, we cannot guarantee that the products you receive will exactly match the color and style you see on your screen.

Correction of Errors and Inaccuracies

The information on the site may contain typographical errors or inaccuracies and may not be complete or current. Therefore, we reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you.

Use of the Site and Services

All materials, information, and content made available or displayed by us on the Site, and all software, code, and proprietary methods and systems used to provide the Services are subject to trademark, service mark, trade dress, copyright, and/or other intellectual property rights or licenses held by LULUR, one of its affiliates, or by third parties who have licensed their materials to LULUR.

The Site and Services are intended solely for your personal, non-commercial use.

You may download, print, or store selected portions of the content, provided you (1) only use these materials for your own personal, non-commercial use, (2) do not copy or post the content on any network computer or broadcast the content in any media, and (3) do not modify or alter the content in any way, or delete or change any copyright or trademark notice.

No right, title, or interest in any content or materials is transferred to you as a result of any such activities. LULUR reserves complete title and full intellectual property rights in any content you download, reproduce, print, redistribute, or store from the Services.

LULUR is a federally registered trademark. Except as noted above, you may not copy, download, reproduce, modify, publish, redistribute, retransmit, publicly display, publicly perform, or create derivative works from the content without first obtaining written permission from LULUR. Harassment in any manner or form on the Site or related social media platforms, including via e-mail and chat or by obscene or abusive language, is strictly forbidden. Impersonation of others, including a LULUR or other licensed employee, host, or representative, as well as other members or visitors on the Site, is prohibited. You may not upload to, distribute, or otherwise publish through the Site any content that is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party, or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the Site or use the Site and Services to solicit others to join or become members of any other commercial online services or organization.

Violation of any of the above may, at any time without prior notice, result in a warning, temporary limit, suspension or immediate termination of your account or your access to the Services, reporting of your conduct to authorities, or legal action, as may be appropriate in the sole discretion of LULUR. You acknowledge that LULUR is not responsible for and does not assume any liability for users’ acts or omissions, including, without limitation, with respect to the aforementioned activities.

Third Party Links

In an attempt to provide increased value to our visitors, we may choose various third-party web sites to link on the Site. However, even if the third party is affiliated with Lulur, Lulur has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Lulur. Lulur has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such web sites. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Lulur seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its site, but for sites it links to as well (including if a specific link does not work).

Contact Us

For information about the Services, the fastest way to get in touch is to contact Customer Service at via our messaging portal . You may also email [email protected]. We are not responsible for requests or correspondence lost or delayed in the mail or over the Internet.